This Lean IT Foundation course is a 2-days, interactive, classroom-based learning experience. Participants will learn the principles of the Lean philosophy and, in particular, the application of this philosophy within an IT-environment. Upon completion of this course, participants will have a sufficient knowledge and understanding of Lean IT to support a Lean initiative within an IT organization.
Date of upcoming public sessions
No public session currently planned in this country.
Please, choose another country or contact AB Consulting.
No public session currently planned in this country.
Please, choose another country or contact AB Consulting.
You can also contact us about the organization of an in-house training course
The target audience of the 2 days Lean IT Foundation (LITA/APMG) course & certification is composed of:
- IT Managers
- IT Team Leaders
- Quality Managers
- Change Agents
and more generally, any manager or specialist working in an IT organization can benefit from the insights provided by the qualification.
There are no formal prerequisites. However, it is recommended that participants have experience in the IT Service Management domain.
At the end of this course, each participant will know and understand:
- The principles underlying the Lean philosophy
- The importance of understanding and delivering customer value
- The way Lean looks at processes and the waste within them
- How to measure performance and the key determinants of performance
- What the organizational requirements are when implementing Lean, including the use of visual management tools
- Which behavior and attitude is necessary for Lean to be successful within an IT organization
- The DMAIC problem-solving model
- How these Lean principles can be applied within an IT organization
PLEASE NOTE: This Foundation course provides the ideal introduction Lean IT and provides full preparation for the Foundation Certificate exam. Whatever, it is your start towards Lean IT Kayzen and Lean IT Leadership and it is not sufficient for individuals who need to develop skills for improving their processes based on Lean IT. We can help develop a roadmap for your personal Certification to aid in those objectives. A practitioner course would be a recommended next step.
Introduction and background
The key principles underlying Lean, the Customer, the Processes
- The historical development of Lean
- The key principles underlying Lean: customer value, value stream, flow, pull, perfection
- The concepts of waste (muda), variability (mura) and overburden (muri)
- Classification of activities
- Plan-Do-Check-Act cycle as the generic method for quality improvement
- Definition of Lean IT
- Dimensions of Lean IT: Customer, Process, Performance, Organization and Behavior & Attitude
- Key 'players (Shingo Prize, Lean IT Association, author community)
- Lean principles: how these are related to one another
- Waste: ability to identify types of waste within an IT organization or process (TIMWOOD with Talent)
- The cost of poor quality and reasons for using Lean Principles to improve performance
- Types of activities: ability to define what IT activities fall into which category
- PDCA: ability to describe how the PDCA cycle works on the most basic level
- Relationship to other models and methods used within IT:
The Customer dimension
- The Voice of the Customer (VoC) and the types of customers
- Types of customer value
- The concept of Critical to Quality (CTQ)
- Ways to analyze the Voice of the Customer
- Sources of continuous improvement opportunities
- Types of customer value and the factors that influence customer value
- The link between the Voice of the Customer and Critical to Quality
- How to construct a Critical to Quality tree
The Process dimension
- Definition of process and the basic processes in an organization
- Key components of a process: goal, result, input, throughput, output, customer
- The concepts of Push and Pull, including justifiable inventory to ensure reduction of variation
- The definitions of the SIPOC model
- The key aspects of a Value Stream Map (VSM), including the identification of waste in the VSM and adding metrics to the VSM
- The most important metrics in a process: Cycle time,Takt time, Lead time, Waiting time, Changeover time, Work in Progress, Parallel Lines, Throughput, Capacity
- Value improvement in processes: possible sources of improvements including specifically heijunka and 5S
- The concepts of value demand and failure demand and the related value and failure streams
- Relationship of process (Value stream) with the other Lean principles
- The difference between Push and Pull systems
- The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
- Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste
- Explain the SIPOC and VSM using IT examples
- The difference between value and failure demand within IT
The Performance dimension
- Definition of performance, as compared to a result
- Definition and requirements for a key performance indicator (KPI)
- The concept of Process Cycle Efficiency (PCE) as a method for understanding time usage. Importance of time in an IT organization
- The goal of understanding the availability of skills and knowledge
- The combination of Performance indicators, Time and Skills & Knowledge to steer performance
- Relationship of performance with the PDCA cycle
- The key aspects of a KPI
- Why time is the most important production factor within IT
- The relationship of PCE with VSM
- The role of skills and knowledge in ensuring performance
The Organization dimension
- Organizational requirements for Lean IT
- The principle for organizing: customer orientation and speed of communication
- Goal of management to empower employees
- Concept and components of the performance dialogue
- Concept and goals of visual management including use of boards (day, week and Kaizen/improvement).
- The concept of Kanban and its role in visual management
- Why organizations need to be customeroriented
- What the goal is of a performance dialogue
- The use of each of the visual management boards – day board, week board and Kaizen/improvement board
The Behavior & Attitude dimension
- Characteristics of the Lean mindset, Empowerment of the individual to stop the production line (Jidoka/Andon)
- Types of Lean behavior, Quality at the source (First Time Right)
- The role of managers within a Lean environment – role in welcoming problems
- Lean Leadership – Go See, Ask Why, Show Respect. Go to the Gemba as concept for Go See
- Valley of despair in relation to people's expectations over time (Kubler-Ross)
- The difference between behavior and attitude
- The difference between traditional management and Lean management
- The behavior and attitude required for successful use of Lean
- Behavior and Attitude in relation to expectations surrounding a change in way of working
Problem Solving / Kaizen
- Definition of Kaizen and Kaikaku as the two forms of improvement within Lean (continuous and step)
- Overview of steps in the DMAIC method
- Define phase: Definition of a problem
- Measure phase: Definition of a Pareto chart and its use
- Analyze: Definition of an Ishikawa (Fishbone) diagram and its use
- Analyze phase: 5 Why method for root cause analysis
- Improve phase: inputs for future state: VoC (Voice of the Customer), VoB (Voice of the Business), VoP (Voice of the Process), VoR (Voice of the Regulator)
- Control phase: Poka Yoke as a way to stop mistakes from happening
- A3 method
- Which tools from the other dimensions are used in which phase of the DMAIC cycle
- Prioritization of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen
- Exam Tips & Tricks
- Mock Exam
Official Lean IT Foundation Exam (60 minutes)
The official exam Lean IT Foundation (by Lean IT Association) is included in the Lean IT Foundation and Certification training course package.
The exam consists of 40 multiple-choice questions covering all the areas of the Lean IT Foundation syllabus, to be answered in 60 minutes. This is a closed book exam. The certification is granted as soon as the canditate provides at least 26 correct answers (65%). The examination takes place immediately at the end of the course and is invigilated by an accredited invigilator and is provided as web-based.
This course and the Lean IT Foundation certificate are mandatory for additional Lean IT training, including the Lean IT Kaizen, Lean IT Leadership and Lean IT Coach Courses.
The course 2 days Lean IT Foundation (LITA/APMG) is delivered by Alain BONNEAUD (CGEIT®, COBIT® 5 Accredited Trainer). Alain is one of the few people in the world having an extensive experience in the implementation and Assessment of COBI® 5 enablers and holding the COBIT® 5 Certified Assessor certification issued by ISACA®.
Alain Bonneaud is an International Expert in the domains of Governance of Enterprise IT (GEIT®) and IT Service Management (ITIL®, ISO/IEC 20000, COBIT® 5, ISO/IEC 27001, ISO/IEC 38500, PRINCE2®). Alain regularly acts as "IT Governance and Transformation Senior Manager" within International Firms all around the world, to assist them in the implementation of IT Governance and IT Service Management (ITSM). He is also accredited for many years to deliver training and certification: ITIL® ( Foundation, Intermediate and MALC), ISO / IEC 20000, ISO / IEC 27002 and COBIT®.
Alain is also Head of Delegation of Ivory Coast in ISO/IEC JTC1/SC40 and JTC1/SC27 sub-committees, and, as such, he is co-editor of ISO/IEC 27013 (Integrated Implementation of ISO/IEC 20000 and ISO/IEC 27001, published in 2013) and ISO 20000-8 (ISO/IEC 20000 Implementation for the Very Small Entities - To be published).
Price and financial conditions
Fees include the whole package composed of :
- training delivery by a trainer approved by LITA/APMG on the Lean IT qualification scheme,
- personalized welcome in the training room with mineral water, breaks and lunch,
- course material approved by LITA/APMG,
- online official Lean ITFoundation examination (LITA/APMG Qualification),
- delivery of the Lean IT Foundation digital Certifcate (for successful candidates),
- group limited to 10 people max. (25 people max. for online courses) in order to guarantee the quality of the interactivity with the instructor.
Terms & Conditions
To be validated, 2 days Lean IT Foundation (LITA/APMG) online registration is requested (a registration link is provided in the "Dates" tab on the line corresponding to each session)
Full payment of the course and exams must be recieved at latest 10 working days before the start of the training. We accept payments by bank transfer, credit card or Paypal.
Tarif Early Bird
Save 10%* on the price of any registration received, accompanied by its full payment, more than 30 days before the first day of the session.
* This offer is valid for public training sessions only and cannot be cumulated with any other promotional rate.